Customer Service Profile

The Customer Service Profile™ assessment provides information that customer-facing organizations can use to attract and develop people with the traits and skills to excel in customer service roles. The assessment helps companies maximize their brand recognition, minimize the cost of bad hires, and deliver outstanding brand experiences that positively impact the bottom line

This assessment measures an individual’s Behavioral Traits as well as their Proficiencies related to customer service. The Behavioral Traits that are measured include: Trust, Empathy, Focus, Tact, Conformity, and Flexibility. The Individual Proficiencies that are measured include: Vocabulary and Numeric Reasoning